Customer Service Representative

Job DescriptionWe are currently seeking a motivated and reliable Customer Service Representative to join our team in New York. In this role, you will serve as the primary point of contact for our clients, providing assistance, resolving issues, and ensuring a positive experience with every interaction.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person promptly and professionallyResolve customer complaints and issues with patience and efficiencyMaintain accurate records of customer interactions and transactionsIdentify customer needs and provide appropriate solutions or alternativesCollaborate with internal departments to ensure customer satisfactionFollow communication procedures, guidelines, and policiesMeet personal/team performance goals and service quality standards