Customer Service Team Leader

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to join our Cardiff team in our Lysaght business as a Customer Service Team Leader. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.As the Supervisor, you will be supporting a high performing Customer Service team with a focus on managing customer enquiries and conflict resolution. Our customers vary from homeowners to builders that require tailored products and solutions.With strong support from the leadership team, you will be given every opportunity to further your career within the Customer Service team.What Will You Do?Working with a friendly and inclusive team you’ll be a hands-on leader jumping in when and where needed, making sure that order management activities are complete.guiding the team to support their daily interaction with customers being of a high standardproviding a point of escalation for the team and customers and to effectively resolve issuesmaintaining and enhance relationships with internal stakeholder groups, such as transport and operationscontributing to strategic planning by supplying market insights that will create smarter solutions for our customerscultivating a team that promotes a superior customer service focusdeveloping team capability and product knowledgeMore About YouWith your positive attitude and willingness to develop yourself in the role you will need to bring:Excellent communication skills – and being able to build effective relationshipsA high attention to detail and ability to complete multiple tasks simultaneouslyA strong customer focus with the ability to resolve issuesA willingness to grow and develop yourselfWhy BlueScopeAs BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:create and deliver innovative solutions that drive transformation in our businessmake an impact that really does shape the world we live inkeep growing through continuous learning and development opportunitiesenjoy the sense of belonging that comes from working with people who genuinely look out for one anotherAt BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.Come and discover us at bluescope.com/life-at-bluescope/careers.Together we can make a world of difference.Applications close Monday, 19th June 2023.