Customer Support Assistant

Job DescriptionWe are seeking a proactive and detail-oriented Customer Support Assistant to join our team in New York. The ideal candidate will play a vital role in ensuring client satisfaction by addressing inquiries, resolving concerns, and maintaining an efficient communication flow.ResponsibilitiesProvide prompt, accurate, and professional responses to customer inquiries via email and phone.Troubleshoot and resolve client issues in a timely manner while maintaining a high level of customer satisfaction.Document interactions and escalate unresolved issues to appropriate departments.Collaborate with internal teams to improve service processes and customer experiences.Maintain up-to-date knowledge of company products, services, and policies.