Customer Support Assistant

Job Description:

Sonar Spark is seeking a proactive and detail-oriented Customer Support Assistant to join our team in New York, NY. In this role, you will play a vital part in ensuring our customers receive top-tier service. You will assist with inquiries, resolve concerns, and provide comprehensive support to maintain high customer satisfaction levels.Responsibilities:Respond promptly to customer inquiries via phone and email.Assist with product or service questions, troubleshooting, and technical issues.Maintain accurate customer records and document interactions.Work closely with other departments to address and resolve complex issues.Provide feedback to improve processes and enhance the customer experience.Ensure customers feel supported and valued throughout their journey with Sonar Spark.