Desktop Support

AMS Staffing Inc.
Portsmouth, NH
14 May 2024

Vacancy expired!

Please send resume in WORD format should you be interested in the following Desktop Support position located in Portsmouth NH 0381. Salary for this position is 40-48K (paid hourly and eligible for Overtime) and awesome benefits from day 1 of employment. If you are not interested, please send along to your colleagues as we do pay referral fees. Location: Portsmouth, NH 03801Term: Full-time, Direct-hireSponsor/Transfer Visas: NOSalary: 40-48KWork environment: 100% in the officeInterview process: (1) phone with HR, (2) in-person in Salem office with hiring manager, and possibly (3) zoom interview with teamPosition reports to: Sr Manager of IT Candidates must have High School diploma with 5 years’ of experience, Associate’s with 2 years’ of experience OR Bachelor’s degree with 1 year of experience

Our client is looking for someone that can work 10am-6:30pm or 10am-7pm.

Candidates must have previous experience with remote support, VPN, and help desk ticketing software

POSITION SUMMARYThe Desktop Support Specialist works to provide quality desktop support to a specified facilities’ internal customers as well as external client liaisons by responding to helpdesk requests as well as to take telephone inquiries. Under direct supervision of the department supervisor, Desktop Support technicians will prioritize problems and assist in the timely completion of work orders.

ESSENTIAL FUNCTIONS
  • Manages PC installations, imaging, upgrades and patches.
  • Troubleshoots and resolve problems related to hardware and software.
  • Collaborates with Network Support to ensure that PCs, terminals, printers, laptops and other peripherals are in working order and able to connect to the corporate network.
  • Track, update and manage issues using IT ticketing software.

QUALIFICATIONS
  • 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction of an I/T focused degree would be considered.
  • Technical areas of knowledge preferred are: PC hardware/software troubleshooting and repair; Windows 10 support; VPN Installs, TCP/IP Network Configurations and remote communication; Laptop Support; website troubleshooting, and Microsoft Office installs.
  • Ability to prioritize work and meet deadlines.
  • Ability to multi-task in a fast-paced environment.
  • Must have a “service” ethic toward internal customer base.
  • Ability to maintain a predictable and consistent full-time work schedule.