Digital Media Account Director

The expected salary range for this role is $140,000 - 170,000 USD per year.Reporting to our VP, Client Management, the Account Director is responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. Your extensive experience in managing brand and performance media will allow you to serve as a strategic advisor to clients, aligning Jellyfish's solutions with their business objectives while proactively identifying opportunities for growth, innovation, and cultural connection to drive impact both internally and externally. Additionally, you will mentor and support Senior Account Managers (SAMs) and Account Managers (AMs) while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.Your responsibilities will include:Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clientsA comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.Drive cross-team collaboration to deliver integrated, client-centric solutionsLead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfactionLead QBRs with the cross functional teams and support the execution of client growth plansImplement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etcOptimise team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolveDrive client growth by achieving set targets and identifying expansion opportunitiesStay ahead of industry trends and contribute to marketing and innovation effortsMentor and support SAMs and AMs to foster a high-performing teamImplement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliationStrengthen client relationships through engagement in events, webinars, Thought Leadership and case studiesProvide strategic guidance and develop high-quality briefs aligned with client objectivesAnticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retentionIdentify and implement operational improvementsDelegate effectively to build confidence and capabilities in SAMs and AMsFoster a culture of excellence, collaboration, and continuous improvementSupport onboarding and development of new hires with structured training plans