Duty Manager

We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at our Oaks Queenstown Shores Resort on a full time basis (minimum 30hrs per week). The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.Key Responsibilities Include:Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their roomsMaintaining professional, open and honest communication to assist guests and make accurate bookingsGuide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely mannerResolve & respond to guest complaints in a timely and professional mannerMaintain accurate guest accounts and assist with daily reportingEffectively manage team roster to meet budgetsSupport Hotel Manager with recruitmentOverseeing and liaising with Housekeeping and Maintenance departmentsCoordinating Front Office and F&B activities to ensure guest packages are correctPurchasingHourly rate: $28.50 - $31 NZD per hour (excluding Kiwisaver).