Duty Manager-Novotel New Delhi City Centre

Review, analyze and suggest improvement of work flow and standards at the Front DeskAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebatesCommunicate with Front Office Manager on all matters regarding guest services & hotel operationsEnsure documentation of all guest related issues using the logbookSign media and supervise shift handover proceduresCoordinate and communicate with other hotel departments as required regarding general administration and operations issueEnsures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotel