Engagement Manager

08 Jul 2024
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What You'll DoThe Engagement Manager is accountable for the consulting revenue management, forecasting accuracy, and customer satisfaction of their assigned portfolio of accounts. This is a virtual role, the candidate can be based anywhere within the US but is expected to demonstrate a willingness and an ability to travel within the United States and Canada.Key Responsibilities

Work closely with customers on the delivery of our consulting engagements to achieve high customer satisfaction and follow-on work

Partner with the Engagement Execution function on engagement delivery quality and customer success

Responsible for engagement-wide customer satisfaction, delivery to target margin, and FinancialForce rigor (Teradata services system of record for billing, revenue recognition, backlog management, budget change requests, etc.)

Leverage Project Coordination function to support FinancialForce hygiene as needed

Manage the Services Revenue outlook for projects, providing appropriate input and detail to leadership

Escalate any troubled projects or initiatives, providing appropriate input and detail to leadership

Harvest lessons learned to apply to the Governance process and improve future project execution

Who You'll Work WithThis role will work closely with Client Services Executives, Engagement Execution, and technical Competencies to successfully deliver consulting engagements for Teradata’s customer base.What Makes You a Qualified Candidate

Services revenue management experience - command of revenue details, schedule and attainment of revenue forecast, and delivering to target margin

Project management experience

Proficient in MS Office and project management software

What You'll Bring

Strong organizational and multitasking skills

Customer-oriented approach

Excellent verbal and written communication abilities

Sharp business acumen

Problem-solving aptitude

Proven experience as an Engagement/Portfolio Manager

Background in sales and customer service

Demonstrated experience in leading enterprise scale software deployments

Highly motivated individual driven to keep pace in a fast moving and dynamic environment, ability to adapt to rapid change

Proven ability to influence others, demonstrated leadership and management skills

The ability to interface with all levels within the organization

Demonstrate a high level of integrity in all business dealings

Why We Think You’ll Love TeradataWe prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.Our CompanyAt Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.​We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.Pay Rate: 127400.0000 - 159300.0000 - 191100.0000 AnnuallyStarting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Learn more about Teradata’s competitive Total Rewards package at https://www.teradata.com/About-Us/Careers/Benefits

Full-time
  • ID: #52054998
  • State: New Hampshire Concord 03301 Concord USA
  • City: Concord
  • Salary: USD TBD TBD
  • Showed: 2024-07-08
  • Deadline: 2024-09-07
  • Category: Et cetera
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