Field Service Engineer (L1)

SUMMARYThis role is often the starting point for a field service engineering career at Smiths Detection. Primarily responsible for traveling to customer sites which are often high-security environments, the role of the Field Service Engineer (L1) is to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TOTravelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per tripTroubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centresCompleting preventative maintenance tasks according to service contracts and schedulesResponding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicatorsTesting components and circuitry of X-ray equipment using a multimetre, computer/laptop and the inbuilt equipment-softwareDiagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)Replacing belts, rollers, motors and other mechanical components within X-ray equipmentReplacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aidesOpening machines to inspect, vacuum, clean, de-grease, repair and replace internal partsAssisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholdersCompleting field service related documentation and reportsCompleting technical, safety, compliance and other job related trainings, online and in-personMaintaining a clean/tidy work station and work environmentResponding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writingConsuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking systemJoining regular internal team meetings and safety briefingsAssisting with ensuring that tools and testing equipment is maintained and calibratedActing as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customersOther duties as required