Front Office Supervisor

We are seeking to appoint a Front Office Supervisor at Oaks Wellington Hotel on a full-time basis (40hrs per week). This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.About the Role:Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.Hourly Rates (excluding KiwiSaver): $29.00 NZD