Global Key Account Manager, Automotive

SummaryIn order to cope with the evolution of the Automotive industry, SGS wishes to maximize the opportunities by creating a unique business unit to serve the industry under its division Connectivity & Products. We aim to offer a real “one-stop shop solution” for testing and evaluation including the full range of chemical, mechanical, physical and electronics testing services and cover the whole supply chain from materials and components to the entire vehicle.Manage a portfolio of Global Key Accounts (Automakers and first tier OEM) within a regionAct as the voice of SGS when talking to the client and the voice of the client within SGSDevelop an in-depth knowledge of each KA strategy to identify how to best market SGS services and maximize share of walletMaintain a positive and productive business relationship with assigned KAs by securing current business, resolving problems, maximizing work opportunities and optimizing new work potentialJob FunctionsCoordinate global KA information and establish network of KA managers acting at local level (Region, Country)In line with the business strategy, develop the global KA strategy and translate into pragmatic action plans and coordinate the projectsTake full responsibility for global agreements and contracts in placeProvide the initial point of contact to the KA, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contractMaximize existing revenue potential, where profitable, by networking with decision-makersAttend regular meetings at the KA for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reportsMonitor all communications with the KA, including updates, reports and invoicing to ensure compliance with KA requirements (timeliness, correctness, responsiveness)Plan and coordinate KA activities to ensure that goals & objectives are achieved within time framesEstablish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targetsMonitor customer satisfaction and react as necessaryContinuously monitor revenue trends to determine areas of weakness and take appropriate actionsMaintain ownership of client’s Standard Operating Procedures (SOP), review, modify and update as documents as appropriateEnsure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationshipTake full responsibility for claim managementWork closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the GroupInvestigate new opportunities with the KA for the Business Line or other SGS Business LinesProvide continuous education, information, technical assistance and back-up to SGS offices involved in KA activitiesBe abreast of external market developments, relevant legislation, competitor activity (in general and especially in relation to the KA), to ensure SGS remains the service provider of choiceRegularly chase up outstanding invoices and monitor DSORegularly report to Management or any other relevant team on global KA status and issuesActively promote the image, capability and integrity of SGS to the KAAt all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and proceduresAt all times, comply with SGS Code of Integrity and OI procedures