Global Key Account Manager, CRS

POSITION SUMMARYAs the Global Key Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies. Large global accounts (ie Walmart, Target). Has 1 or no direct reports. The main person of contact with the assigned client.JOB FUNCTIONSIn conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinateProvide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contractMaximize existing revenue potential by networking with decision-makers within the account.         Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reportsMonitor all communications, including Direct Reports, with the account, updates, reports, and invoices  to ensure compliance with account requirements (timeliness, correctness, responsiveness)Take full responsibility for global agreements and contracts in placePlan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time framesEnsure that technical and commercial procedures are communicated correctly within execution affiliatesEstablish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targetsMonitor customer satisfaction and react as necessaryContinuously monitor revenue trends to determine areas of weakness and take appropriate actionsWithin the scope of the account, review and modify policies and procedures as appropriateEnsure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationshipTake full responsibility for claim managementWork closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the GroupInvestigate new opportunities with the account for the Business Line or other SGS Business Lines  Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activitiesBe abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choiceRegularly chase up outstanding invoices and monitor DSO   Regularly report to Management or any other relevant team on global account status and issues    Maintain knowledge of the SGS Group network and services               Actively promote the image, capability, and integrity of SGS to the accountAt all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees  and clients, in line with SGS policies and proceduresAt all times, comply with the SGS Code of Integrity and Professional ConductAdheres to internal standards, policies, and proceduresPerforms other duties as assigned