Guest Experience Coordinator

Multiple casual positions based in Surry Hills Positions with immediate start availableCasual pay rate of $37.50 per hour (Clerks Award)About the roleThis Guest Experience Coordinator role is all about bringing the GYG magic to life by supporting our guests with speedy, friendly, and knowledgeable service across everything from menu questions and dietary needs to order tracking, refunds, and promos.You'll be the go-to guru for guest feedback, solving problems with a smile, spotting trends, and working closely with our restaurants, Franchisees, and internal teams to keep things running smoothly.With tools like Zendesk, Braintree, and Resto at your fingertips, you'll juggle queries like a pro, help with fun stuff like merch rewards, photo shoots, and new store launches, and make sure every guest leave feeling the GYG love! You will bringA high level of tech savviness and the ability to learn new systems quicklyExcellent written and verbal communication skillsFlexible and positive attitude to working within a dynamic and constantly evolving work environmentHighly energetic and motivated self-starter, with strong initiative, a solid work ethic, and a keen eye for detailAbility to handle multiple queries simultaneously and meet all deadlinesAbility to accurately record information and process enquiries in a timely mannerWhat's in it for you?Opportunity to work closely with the GYG Marketing teamPotential for career progression within GYG's Corporate OfficeA vibrant office location in Surry Hills, close to Central StationA competitive casual hourly rate under the Clerks AwardReady to join the team? Apply now to start the conversation