Guest Service Agent

We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.Key Responsibilities:Efficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services.Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information.Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy.Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome.Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey.Adhere to all company brand standards, policies, procedures, and health & safety guidelinesProvide professional assistance with valet parking services as required.Must have full flexibility to work on a rotating roster, including a mix of morning (e.g., 6:30 AM starts) and evening (e.g., up to 11:30 PM finishes) shifts, as well as weekends and public holidays.