Help Desk Analyst II

Description We are looking for a skilled individual to fill the role of a Help Desk Analyst II in Portsmouth, New Hampshire. This role provides an opportunity for individuals with experience in IT support, particularly in the healthcare industry, to contribute to our team. The successful candidate will be responsible for providing advanced technical support, handling escalated helpdesk incidents, and participating in IT projects. This role offers a contract to hire employment opportunity.Responsibilities: Respond to, and resolve escalated Tier 2 helpdesk incidents in a timely and efficient manner. Provide advanced troubleshooting for hardware, software, and network-related issues. Assist Tier 1 support staff with complex issues and escalations. Document incident resolutions and contribute to the knowledge base. Fulfill service requests such as user account management, software installations, and hardware deployments. Configure and deploy workstations, laptops, printers, and other IT equipment. Manage user access rights and permissions according to security policies. Collaborate with other IT staff to ensure service requests are completed efficiently. Participate in IT projects, including system upgrades, network enhancements, and software implementations. Assist in the planning, execution, and monitoring of IT projects. Ensure project tasks are completed on time and within scope. Document project activities and provide regular status updates. Perform routine maintenance and monitoring of IT systems and infrastructure. Ensure data backups are completed and verify their integrity. Monitor system performance and respond to alerts. Assist in the development and implementation of IT policies and procedures. Provide excellent customer service to all staff, ensuring a positive experience with IT support. Communicate effectively with non-technical staff to explain technical issues and solutions. Maintain a professional demeanor in all interactions. Requirements Proficiency in Citrix Technologies Experience with Database management Knowledge of EO/IR systems Familiarity with Lotus Notes Proficiency in Microsoft Suite including Microsoft 365 Enterprise and Microsoft Teams Experience with Active Directory Understanding of Computer Hardware Strong skills in Configuration Management Ability to provide Deskside Support Knowledge of Desktop Hardware Proficiency in Computer networking and Networking Ability to work with Database Servers Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .