Help Desk Specialist

01 Aug 2024

Vacancy expired!

CompQsoft is seeking a Help Desk Specialist to join our team of qualified, diverse individuals at Portsmouth, NH for the

Navy program.Job title: Help Desk SpecialistLocation: Portsmouth, NH (Relocation assistance provided)

Description:•Meet SUBMEPP established Service / Support Level Requirements for call response and Customer Support Service.•Input trouble calls into the SUBMEPP ticket tracking system. Ensure required information for incident resolution is gathered and documented.•Analyze and resolve help desk tickets in accordance with contract performance measures and SUBMEPP operational guides; in person at the help desk, over phone, through email, and/or other electronic means.•Escalate help desk tickets when required by service desk processes to either Tier 2, Tier 3, or appropriate team/individual.•Provide follow-up service to end-users via email, phone, or face to face to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.•Fully document call resolution in the SUBMEPP ticket tracking system and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published to SUBMEPP’s knowledge base repository when applicable.•Maintain existing and when required create new work procedures (WPs) on SUBMEPP LAN in support of this task for common Help Desk processes and activities.•Support, maintain, and optimize all production IT systems to include but not limited to devices such as printers, scanners, copiers, and fax devices.

Specific Qualifications:The successful candidate must possess the following:• Experience: 1 to 5 years in a computer science or related field• Technical Certification: CompTIA Sec+• Clearance: Active SECRET required.

Contact: 281-747-1112For more open requirements, please visit http://www.compqsoft.com/current-openings.htmlAbout Us:CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 20000-1:2011 Certified. CompQsoft is a fast-growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.Visit www.compqsoft.com to learn more about our culture, benefits.

  • ID: #44510756
  • State: New Hampshire Portsmouth 03801 Portsmouth USA
  • City: Portsmouth
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-08-01
  • Deadline: 2022-09-27
  • Category: Et cetera