Host/Hostess - Delmonico Steakhouse

As a Host / Hostess, you will serve as one of the first points of contact for guests visiting Delmonico Steakhouse and play a vital role in setting the tone for the entire dining experience. You will create a warm and polished first impression, manage reservations and seating, coordinate the flow of the dining room, and ensure every guest feels genuinely welcomed from arrival through departure. Responsibilities:Greet and welcome guests warmly, professionally, and confidently upon arrival while creating an elevated first impression consistent with Delmonico Steakhouse and Fairmont New Orleans standardsServe as a gracious ambassador of Delmonico Steakhouse, Chef Emeril Lagasse, and Fairmont New Orleans by demonstrating genuine New Orleans hospitalityManage restaurant reservations, seating assignments, waitlists, and guest preferences using the designated reservation systemMonitor reservations and dining room capacity throughout service to optimize table utilization, pacing, and overall guest experienceEscort guests to their tables while providing menus and communicating relevant information regarding the restaurant, menu, and dining experienceMaintain detailed knowledge of the Delmonico Steakhouse menu, signature dishes, premium steak offerings, wine and spirits program, hours of operation, dress code, and restaurant amenitiesDevelop an understanding of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to New Orleans cuisine to confidently answer guest questionsCommunicate menu highlights, special offerings, dining experiences, and appropriate restaurant information in a polished and engaging mannerMaintain awareness of guest preferences, special occasions, VIPs, repeat guests, and other relevant details to create personalized experiencesMonitor dining room activity and collaborate closely with Servers, Managers, Culinary, and other Food & Beverage colleagues to maintain smooth service flowCoordinate table assignments and seating rotations in a manner that supports both guest satisfaction and operational efficiencyCommunicate estimated wait times accurately and manage guest expectations throughout periods of high volume Maintain accurate waitlists and proactively communicate with guests regarding table availability. Answer restaurant telephone calls promptly and professionally while assisting with reservations, menu inquiries, guest questions, and operational communicationsRespond to guest requests, concerns, and special accommodations with professionalism, discretion, and a genuine desire to assistSupport guest recovery efforts by addressing concerns appropriately and involving management when necessaryMaintain a polished and welcoming host stand, entrance, waiting area, and surrounding dining spaces at all times Ensure menus, reservation materials, seating areas, and other guest-facing materials are clean, organized, and properly presentedAssist with VIP arrivals, special occasions, private dining, and other elevated guest experiences. Coordinate with the appropriate teams regarding birthdays, anniversaries, celebrations, dietary considerations, accessibility needs, and other guest preferences Support the restaurant during peak periods, special events, holidays, and high-volume service while maintaining composure and exceptional service standards Maintain familiarity with Fairmont New Orleans hotel amenities, dining outlets, events, services, and local attractions to confidently assist guests with inquiries and recommendationsAssist with opening and closing duties, side work, cleaning, stocking, and other operational responsibilities as assigned Follow all hotel, restaurant, food safety, sanitation, security, and workplace safety policies and proceduresMaintain a professional appearance and polished demeanor consistent with Fairmont New Orleans and Delmonico Steakhouse luxury standardsConsistently demonstrate teamwork, professionalism, discretion, and a commitment to creating memorable guest experiencesUphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New OrleansPerform additional duties as assigned to support operational excellence