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Job Title: Genesys Software Engineer HYBRID ROLE (5 Days a Month)Location: Durham, NC or Merrimack, NH or Smithfield, RI or Boston, MADuration: Long term Job Description:Hybrid/Dynamic Work – 5 days a month onsite during designated week.Primary Location: Merrimack, NHWill consider EAST COAST (DUR, SMT, BOS)What are the top three MUST have soft skills and technical skills (experience candidates must have coming in the door)?1.) Geneysys, Nuance, NICE, IVR, any pipeline experience2.) Programming and database experience (ancible, Java, Python, Scripting languages)- Flexible on specific programming languages and databases.3.) Experience with building pipelines (CI/CD)Some form of contact center platform experience (Genesys is preferred)What does your team do/team size/ project details/ what are you trying to accomplish for overall?Our teams build and contribute to digital presence. As part of our autonomous, full-stack cross functional teams you’ll work on building end-to-end web customer experience from concept to deployment. As a Principal Front End Engineering you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve customer-facing software solutions.
The TeamCome and join our team that provides with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.The Expertise You Have and the Skills You BringBachelor’s degree in Computer Science or equivalent8+ years hands-on experience as a software engineerDemonstrated experience as engineer responsible designing, developing, testing, supporting, and fixing the Contact Center/Genesys and telephony products.Working knowledge of Genesys suite of products – SIP, Administrator, Management & Conf, Work Force Management, ReportingProficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-servicesExperience with CI/CD pipelines and applying uDeploy and/or AnsibleProficiency managing, configuring and tuning Linux operating systemsUnderstanding of modern data architecture principals and patternsExpertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automationUnderstanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.Familiarity with Docker and container-based development and deployment practices will be a plusWorking with Event Driven Architecture Kafka, WebhooksTest Driven Development JUnit, Jasmine, Karma, Protractor, Jest, etc.Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plusAbility to trouble-shoot complex data issues across the e2e technology stackEither hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframesSelf-starter, curious, collaborative, innovative, eager to learn and teach others every dayThe Value You DeliverWrite high-quality code for our applications that is reliable, scalable, and reusableUnderstand the leadership vision and complete that visionStrengthen and promote the culture of innovation by setting examplesFind creative ways to get things done, and do them rightFoster a culture of best in class software engineering practicesExercise a passion for keeping your knowledge up-to-date with the latest and greatestEnsure the high level of integrity in the team With RegardsKoteshDirect:lt;br Mobile:lt;br Desk#:EXT 174 HCL Global Systems, Inc- ID: #49419882
- State: New Hampshire Merrimack 03054 Merrimack USA
- City: Merrimack
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-07
- Deadline: 2023-05-05
- Category: Et cetera