Lead Concierge

Reports To

The Lead Concierge will report to Business Office Manager. This position is a non-

exempt, hourly position.Job Overview

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first

impression to all who enter the community. Provides an overview of community

information to those inquiries in support of sales and marketing efforts. Responds to

incoming calls and provides clerical support to all departments.Schedule: Full-time, Sunday-Thursday (7:00 am - 3:00 pm) Responsibilities and Duties:Schedules Concierge Team Members to ensure appropriate front desk coverageAssigns daily task and ensure completion of tasksAssists the Business Operations Director and Sales Counselor with special projectsEnsures appropriate office supplies are on handCoordinates maintenance of all office equipmentAnswers and screens all incoming calls in a courteous and professional mannerReceives and processes mail for the communityMaintains and updates log of emergency phone numbers and resident emergency face sheetsMonitors security alarms, resident emergency call system, and front door securityOrders and maintains appropriate office suppliesAssists the Business Operations Director in administrative tasks as assignedParticipates in and attends all in-service training as scheduledEnsures compliance with all Federal, State, and local regulations, as well as community policies and proceduresOther duties as assigned