Night Guest Service Agent

Job Description

We are looking for an enthusiastic and professional Night Guest Service Agent on a full-time basis at Oaks Sydney Goldsbrough Suites.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Hours of work will bebetween 10.00pm and6.00am.

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Immaculate personal presentation.
• Professional interpersonal and communication skills.

Qualifications

Previous experience working in hospitality, providing customer service and guest services is advantageous.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

• Discounts on accommodation across all Minor Hotel brands
• Discount when you visit any of our restaurants, cafes and bars
• Paid Birthday Leave &Paid Vaccine Leave
• Career progression
• Reward & Recognition programs

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.