Overnight Front Desk All Rounder

Please note that the required working hours for this role is 11pm - 7amProvide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.Be versed in the VIP arrivals and special requests for the day. Be aware of group activity and crew movements, liaising closely with the Front Desk Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. Have extensive knowledge of the Opera Front Desk system with respect to reservations, check in, cashiering and check out.Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items.Have an extensive knowledge of the hotel services and facilities. Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.Embody the art of French hospitality through a “can do” attitude.Perform tasks within a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.