Primary Family Coordinator

The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts.FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion.Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly.Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs.Documents all follow-up into NEDS electronic medical record.Monitors referral and case activity overnightParticipates in required meetings and training.Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.Ability to work remote 12-hour on-call shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am-6:00pm and 6:00pm-6:00am.