Receptionist/Porter

Sofitel Wellington invites you to elevate your career as our Receptionist/Porter, where luxury meets impeccable service.As the first and last touchpoint of our guests’ journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.Your role extends beyond the lobby—you will orchestrate seamless valet services, oversee impeccable guest assistance, and bring the charm of Sofitel to life with every interaction.Primary ResponsibilitiesProviding a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.Manage check-in/out, payments, and guest details accurately.Promote hotel facilities, actively upselling to maximise occupancy and revenue.Safeguard guest property with proper documentationPromote Accor loyalty programs to enhance guest satisfaction and brand loyalty. Work collaboratively with all departments for smooth operations.  Assisting reservations with booking requestsTaking and directing all incoming callsCustomer Service: Demonstrate excellent customer communication, greet guests in a warm, professional and confident manner, answer questions, and provide general facility directions.Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.Deliver guests correspondence and packages to rooms or wherever designated and record on the log book.Prepare and serve welcome drinks as requiredEscort guests to their rooms, explaining the facilities of the hotel en route.Assist with parking and collection of guest cars following procedures at all times.Help clear tables in the Bar and Club Lounge wherever/whenever required.Assist with setting up the Club Lounge and service and support Club service when required, including clearing tables, replenishing items and assisting guests as part of the overall guest experience.Monitor the lobby, lobby bar and Club Lounge and promptly clear used glasses, cups and other items left by guests, maintaining a clean and welcoming environment.Willingness to work weekends and public holidays in line with operational requirementsA desire to grow and progress within SofitelThis role is Permanent Part Time (Minimum 32 hours per week) - Must hold full NZ working rights.