Recovery and Support Specialist

The Recovery and Support Specialist plays a vital role in supporting TAL’s mission to help customers return to wellness and work following a claim. By leveraging their allied health expertise, the Recovery and Support Specialist collaborates with claims consultants and external rehabilitation providers to design and manage tailored recovery programs. This role ensures that rehabilitation efforts are clinically sound, strategically aligned with claim outcomes, and delivered with empathy and professionalism to support vulnerable individuals during challenging times.In this role you will: Collaborate with Claims Consultants to assess claimant needs and recommend appropriate rehabilitation services.Liaise with external rehabilitation providers to coordinate and manage tailored recovery programs.Interpret and critically analyze medical documentation to determine suitable interventions.Provide expert advice during case conferences and support decision-making on complex claims.Educate and coach Claims teams on rehabilitation products, processes, and best practices.Maintain accurate records and manage referrals using TAL’s claims systemCommunicate effectively with internal stakeholders, external providers, and occasionally with claimants.Support vulnerable customers with empathy, ensuring their recovery journey is well-managed and compassionate.Contribute to team development through knowledge sharing and occasional mentoring.Stay informed about industry practices and maintain a strong understanding of income protection claims and life insurance operations.