Reservations Executive - Groups

Your Luxury Purpose: Our agents’ first contact for their hotel journey. Curating seamless group events. Delivering personalised, high-touch service that transforms moments into memorable occasions, while building trust and excitement at every stage of the client experience.Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries.  Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue. Work alongside our revenue team in selling group bookings for our leisure market.Manage inventory with revenue to assist in selling suitable businessWork with our return and new tour series, assisting loading future series, quoting and with the GM on contracts for upcoming seasons.Prepare group blocks and manage group rooming lists.Send quotes and confirmations to travel agents and  clients.Monitor and chase outstanding payments, deposits, and prepayments for groups.Provide timely status updates on group bookings, cancellations, and amendments.Ensure group bookings are accurately reflected in PMS and maintain records for audit purposes.Coordinate with relevant departments to fulfil special requirements for groups, including F&B and conference servicesAnswer all calls promptly, within three rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.Ensure all reservations are accurately actioned within the same working day.Take personal responsibility to ensure that all enquiries are addressed.Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Rooms Division Manager, General Manager or a senior member of the executive team.Action requirements made by the Revenue TeamAccuracy of information and attention to detail, especially for group bookings.Handling a fast-paced environment whilst managing guest and group expectations.Complaint resolutionRecord and process commissions monthly to the revenue teamMaintain a positive selling approach to maximise yield in both occupancy and rates.Assist the FOM with delivering weekly meetings providing updates on upcoming groups needsProvide efficient, friendly and professional service to all guests.Strive to implement the La Maison Vision and demonstrate active use of La Maison Values.Any other duties as required by your manager / Hotel Management including support/relief in other departments.