Sales Manager, Retention Sales - Black Hat

This role is based in our 605 Third Avenue, NY office.Drive sustainable revenue growth through exceptional customer retention and strategic account expansion in cybersecurity's most influential market.Are you an accomplished sales professional with a passion for building lasting customer relationships and maximizing account value? Join the industry-leading Black Hat & SecTor brands as we strengthen our customer retention capabilities and drive long-term revenue growth.As a Sales Manager, Retention Sales, you'll manage an assigned territory with a focus on renewal optimization, account expansion, and customer success. This role offers an exceptional opportunity for experienced professionals who excel at consultative selling, relationship management, and driving growth from existing accounts. With emphasis on customer lifetime value and retention excellence, this position is ideal for a strategic salesperson ready to achieve outstanding success through customer-centric approaches. Responsibilities:Sales Growth and ExpansionSell exhibit space renewals and sponsorship packages to clients in assigned territoryDrive customer retention rates of 90%+ while maximizing account expansion opportunitiesDevelop comprehensive account strategies focused on long-term relationship building and value creationIdentify and execute cross-selling opportunities across multiple events and product offeringsDrive incremental revenue through strategic upselling of digital/media products and premium event experiencesConduct strategic business reviews with key customers to ensure satisfaction and identify growth opportunitiesTerritory Management & PlanningStrategically manage territory with a focus on customer health and satisfaction optimizationDevelop territory plans to ensure systematic approach to sales growth and relationship managementBuild robust expansion pipeline through systematic identification of upselling and cross-selling opportunitiesUtilize advanced Salesforce.com functionality for customer health tracking, renewal management, and accurate forecastingCollaborate with customer success teams to ensure exceptional event experiences that drive retentionProvide accurate forecasting for revenue and expansion potentialRelationship Building & Customer AdvocacyServe as primary point of contact for assigned accounts throughout the customer lifecycleBuild and maintain strong relationships with key decision makers and influencers across assigned accountsBuild trust and rapport with key customer contacts through consistent, professional communicationCreate custom retention and expansion proposals that demonstrate ROI and align with customer business objectivesProactively address customer concerns and coordinate internal resources to resolve issues quicklyGather customer feedback to inform product development and service enhancement initiativesServe as customer advocate internally while driving revenue growth and retention excellence