Salesforce Administrator

We are seeking a highly motivated and experienced Salesforce Administrator to join our team in St Leonards. The ideal candidate will possess in-depth knowledge of the Salesforce ecosystem, with a primary focus on the Salesforce Sales & Service Cloud and Field Service Lightning Modules. As a Salesforce Administrator, you will be responsible for ensuring the smooth operation and ongoing development of TOMRA Collection Australia’s (TCA) Salesforce platform. This role will be responsible for optimisation of the CRM and will work closely with other teams to maximise the platform's potential.What you’ll be doing:Manage and maintain TCA’s Salesforce platform, ensuring it remains reliable, secure and scalable.Develop and implement Salesforce configuration changes, including custom objects, fields, page layouts, validation rules, process builders, and workflows.Collaborate with stakeholders to gather requirements and implement necessary customisations and enhancements to support business objectives.Provide end-user training and support, creating and maintaining documentation and training materials to ensure smooth user adoption.Oversee Salesforce Field Service operations, including scheduling, dispatching, and work order management, to optimise field service efficiency.Troubleshoot and resolve technical issues related to the Salesforce platform and work closely with Salesforce support as needed.Monitor system performance and usage, identifying areas for improvement and providing recommendations to ensure continuous improvement.Be knowledgeable on Salesforce updates, releases and best practices, ensuring the company's Salesforce platform remains up-to-date and compliant.Support other back-end system activities as needed.