Senior Client Services/Hub Assistant

Te Whiwhinga mahi | The opportunityTe Tumu Herenga | Libraries and Learning Services is looking for an exceptional person to join our team in the City Campus Student Hub which is being launched as part of the new University service delivery model. There are Student Hubs across our campuses and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students.We deliver a convenient and unified experience through the one-stop-shop provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services.As part of this Senior role, you will hold an operational portfolio of Student IT, to help drive service improvement and refinement of Student IT Support services, including the development and provisioning of workshops, provide training for the Hub Assistants members of the team and work collaboratively across Te Tumu Herenga and the broader Student Services function.IT support experience is highly desirable, and a basic level of expertise is required.The work pattern for this permanent role is Monday to Friday 10am to 6pm.The salary range is $55,300 -$62,000 per annum depending on experience and qualifications.For more information on the role, view the position description. He kōrero mōu | About youWe are looking for someone who can bring energy, passion, and motivation to the role and the team, be comfortable with working in an environment of change and agility, and champion continuous improvement. If you are excited by working in a Student Hub, can manage a variety of work simultaneously, are highly organised, a strong team player, is a self-starter and problem solver, can see the big picture but not forget the detail, have proven effective communication skills and experience working with a diverse range of customers, you can understand student needs and equity, and have strong stakeholder management skills then we want to hear from you! Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyApplications must be submitted online by the closing date of 2/07/25 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.Please reach out to Mariano Sada - mariano.sada@auckland.ac.nz more information. Please note we are happy to answer your questions but we do not accept applications by email.