Senior Client Success Analyst

31 May 2024

Vacancy expired!

Curinos currently seeking a Senior Client Success Analyst to help our clients reach their deposit portfolio objectives using Deposit Optimizer, the largest globally installed deposit product management solution. The position is a remote position. The ideal candidate is a natural problem solver who is passionate about delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.THE ROLE:The Senior Client Success Analyst will manage a portfolio of Curinos Optimizer clients. They will be the clients’ champion, guiding them to success with Curinos platforms from early implementation and onboarding, to supporting day-to-day needs, to use case / value realization, to managing renewal cycles. On a daily basis, the Client Success Lead Analyst will work with their team and the client teams to tackle individual challenges, deriving insights from data analytics and modeling to drive real impact.Responsibilities Include:ManagementFoster a team culture of customer centricity and excellenceManage team workloads, prioritization, and work productWork with other team leaders on organizational or process initiativesOnboard and develop new employeesClient Work:Know clients’ strategies inside and outBuild relationships with client senior executives and leadership within product management, pricing, treasury, and analytics teams and drive demand for Curinos products and analyticsHelp clients realize value through deposit product management and pricing optimization – lead strategic sessions with client executive teams to identify upside opportunitiesProvide our clients with timely support for questions about both our solutions platform and industry experience – know when to bring in company subject matter experts to provide additional supportDesign and lead solutions training sessions to help our clients find value in the analyticsManaging Implementations/Projects:Manage project timelines, budgets, and deliverables for client implementationsGather and define business requirements for new solutions implementations and/or existing client projectsBusiness and Product Development:Identify unmet client needs / unsolved challenges clients are facing through consistent interaction with our clientsIdentify opportunities for existing Curinos solutions to meet client needs – set up introductions between the appropriate Curinos and client contactsIdentify product enhancement opportunities based on client needs to help shape the product roadmap

  • ID: #50026284
  • State: New Hampshire Newyork 00000 Newyork USA
  • City: Newyork
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-31
  • Deadline: 2023-07-30
  • Category: Et cetera