Senior Director – Front Office IT

Job Summary:The Senior Director, IT Applications – Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement, and digital experiences. This role oversees platforms that support sales, marketing, eCommerce, CRM, customer service, digital channels, and the data and analytics platform, ensuring solutions are scalable, integrated, and aligned with business goals. Partnering closely with business leaders and IT peers, this role ensures front-office technology enables a seamless customer journey and supports Monro’s long-term growth strategy. Key solution areas include (not limited to):  CRM Systems   Customer Experience & Digital Channels  Store Operations Applications and Point of Sale (POS)   Analytics & Reporting platform  Advanced Analytics/Machine Learning Compensation:  The salary range for this role is $165,000 - $185,000 annually.  This role is eligible for additional compensation and incentives.  Pay will be determined based on experience level. Essential Functions:Define and execute the technology strategy for front-office applications that enable the customer experience Partner with (Sales & Marketing, Merchandizing, Customer Service and Store Operations, etc.) leaders to understand business strategy, priorities and roadmap and translate them into technology solutions Provide leadership for digital platform modernization and transformation efforts Drive the delivery and ongoing optimization of digital customer experiences, ensuring applications are user-friendly, integrated, and support business needs Oversee vendor partnerships, platform roadmaps, and contracts for front-office technology solutions; including vendor selection, make vs buy analysis Ensure alignment of front-office applications with enterprise architecture, data, security and integration standards Lead teams responsible for application development, integration, and support, fostering an agile and customer-focused culture Establish governance and best practices for application lifecycle management, upgrades, and continuous improvement. Drive data and analytics teams to enable insights into customer behavior, sales performance, and marketing effectiveness Maintain ongoing knowledge of industry trends to ensure the company is leveraging the right solutions to meet evolving business & IT needs  Ensure proactive monitoring and management of the applications and integration environments  Vendor management and oversight which includes partnerships to ensure vendors deliver to established objectives, scope, timelines, costs, SLAs Understand vendor upgrade road maps and how changes may impact the business  Manage vendor contracts for all software & outside services within the Front Office application portfolio  Consistently and prudently manage finances as per established standards, budgets and risks/opportunities Ensure compliance with data privacy, PCI, and other relevant regulatory requirements and support SOX, PCI, and other audits Support M&A initiatives, including evaluation and integration of customer-facing technologiesLeadership & Management Directly manage senior managers and application leaders across front-office domains Build, mentor, and retain high-performing technical teams Balance near-term delivery with long-term vision and innovation