Senior ServiceNow Lead

Position: Senior ServiceNow Lead

Location: Newark, NJ (Hybrid – 3 days onsite)

Duration: 6-month+ contract

Key Responsibilities:Own configuration, maintenance, and optimization of core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset ManagementDesign advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHubArchitect secure REST/SOAP integrations with enterprise systemsLead CMDB data modeling, Discovery schedules, and platform governanceMentor junior team members and drive platform roadmap

Requirements:7+ years of hands-on ServiceNow development and administrationExpert knowledge of ITIL-based ITSM processesAdvanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow StudioStrong background integrating ServiceNow via REST/SOAP APIsProven experience leading platform-level initiatives and technical decision-makingExcellent analytical, debugging, and problem-solving skills

Preferred:ServiceNow CSA + one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE

Interview Process: Initial phone screening, followed by a technical interview.