SNOCC Supervisor

NO SPONSORSHIPSNOCC SupervisorSALARY: $110k - $120k with a 20% bonus (paid quarterly)You will need to be able to come in one day a week to the office. Periodic travel to the other offices in Chicago and Nashua, NH every 8 weeks. Prefer that the candidate comes from a MSP or Security provider but not a must. You will manage 16 people in SOC security operations center and NOC network operating center. This is a very hands-on in SOC and NOC

• Shift scheduling
• Oversight and administration of professional development programs for analysts
• Quarterly performance reviews of analysts.
• Onboarding of new analysts
• Administering and monitoring training of new analysts during probationary phase.
• Mentoring and guiding new analysts in alert response, threat hunting, customer service, and other core duties of their position.
• Acting as on-shift duty-manager to receive customer escalations and issues
• Escalating issues and cases logged with vendors and partners.
• Monitoring overall analyst performance, including SLA performance, adherence to standard operating procedures, and ensuring the highest quality of work is maintained as a standard.
• Assisting in the development and refinement of analyst training programs, and coordinate external or internal training for team members according to agreed-upon Individual Development Plans (IDP) for each team member.
• Identifying and offering feedback for continuous improvement to the team and the organization as a whole.
• Assisting in the development and refinement of departmental policies and procedures.
• Generating and maintaining reports for performance and compliance.
• Assisting and developing employee appreciation and recognition programs.
• Coordinating occasional team-building and morale events.