Systems Engineer with Business Process Management (BPM)

Key Responsibilities:Atlassian Suite Administration: Administer, configure, and meticulously maintain our Jira and Confluence instances. This includes comprehensive user management, meticulous permission control, intricate workflow design and optimization, and ensuring data integrity and system performance.Slack Workspace Management: Manage all aspects of Slack workspace administration, including strategic channel management, efficient user provisioning and de-provisioning, and the rigorous implementation and enforcement of security policies to safeguard organizational data.Bonita Platform Support: Provide robust support and ongoing maintenance for the Bonita BPM platform, ensuring its stable operation and effective utilization for critical business process automation initiatives.Technical Support & Troubleshooting: Serve as a primary point of contact for collaboration tool issues, providing both first and second-line technical support. This involves comprehensive troubleshooting, issue resolution, and effective management of user access across all collaboration tools to minimize downtime and optimize user experience.Custom Scripting & Automation: Develop sophisticated custom scripts utilizing Groovy for advanced Jira customizations and robust Python scripts for various automation tasks, enhancing system functionality and efficiency.Slack Integrations: Design, develop, and manage complex Slack integrations leveraging APIs and bot frameworks to streamline communication and automate routine tasks.Documentation & Knowledge Management: Create and maintain comprehensive documentation covering common issues, detailed operational procedures, and user guides to foster self-service and improve overall system understanding.On-Call Rotation & Monitoring: Actively participate in an on-call rotation schedule and diligently monitor support channels to ensure prompt response and resolution of critical issues outside of standard business hours.Required Qualifications:Enterprise Collaboration Tool Experience: Demonstrated experience in administering and providing technical support for Jira, Confluence, and Slack within a dynamic enterprise environment.Programming & Scripting Proficiency: Proficiency in Groovy scripting (or Java) specifically for Jira customizations and strong, demonstrable programming skills in Python for automation and system integration.Workflow & BPM Expertise: Solid knowledge and practical experience with workflow management concepts and Business Process Management (BPM) tools, with a strong preference for candidates experienced with Bonita.Database Knowledge: Database Management: Knowledge of database technologies, with hands-on experience managing databases for application backends and resolving data-related issues.Linux Operating Systems: In-depth knowledge of Linux operating systems, including system administration, scripting, and troubleshooting.Problem-Solving & Communication: Excellent critical thinking, analytical problem-solving capabilities, and superior verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.Educational Background: A Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a closely related technical field.Regards,Mohammed ilyas,PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com