Team Leader - SME

Job Description

We are looking for an experienced Customer Service Team Leader based in Mascot.This role will support, lead, and coach staff todeliver exceptional customer service to our clients.

Experience a role where no two days are the same and gain opportunities for genuine career advancement. Be amongst managers who support your decisions and work with you. If you are seeking a permanent opportunity to work with an industry leader, now is your time to join the Toll Group.

• Manage, support, and develop a professional, highly motivated and customer focused team
• Monitor and manage team performance goals to assist in meeting company objectives
• Promote a collaborative team environment
• Complete daily and monthly management reporting
• Contribute, Develop and Review processes and procedures to enhance continuous improvement
• Develop and maintain excellent relationships with internal stakeholders

Qualifications

• Minimum of 1 year experience as a Team Leader in a fast paced environment - desirable
• Experience coaching, training, and mentoring staff
• Analytical skills: Critical thinking, data analysis and problem solving
• Communication – exceptional written and verbal skills
• Previous experience with Cargowise
• Industry experience

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified countryand be prepared to undertake pre-employment checks including a criminal history check and medical assessment.