Technical Systems Engineer II

The Technical Systems Engineer II provides advanced level technical support for unique, non-recurring technical issues and incidents related to IT and business-driven projects and efforts. Under minimal supervision, coordinates with other teams or vendors and implements solutions for IT and business-driven projects. Manages IT asset lifecycle tasks including discovery, inventory, and monitoring for critical failures.Provides advanced level technical support for business-driven projects and complex technical issues.Provides ‘local onsite’ assistance for employee incident resolution where applicableCoordinates with other IT teams and vendors to implement and manage IT operational technologies including: Resolution of network connectivity issues and outages; Coordination and installation of physical IT assets; Data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies.Responsible for the resolution of escalated incidents and issues of higher difficulty.Responsible for physical inventory, tracking, and monitoring of IT assetsProvide statistics and KPI reports to management as requestedTrains, coaches or assists less experienced team members as needed.Adheres to internal standards, policies and procedures.Performs other duties as assigned.