VOIP Engineer

SPECTRAFORCE TECHNOLOGIES Inc.
Merrimack, NH
03 Jul 2024

Vacancy expired!

VOIP Engineer

Location: Merrimack, NH (Hybrid model, 3 days onsite in a month)

Duration: 1 Year+W2 Only Role can sit out of any location. Prefers someone who is comfortable with west coast hours as this is a 2nd shift role. 1:30pm to 9:30pm ET (please note doesn't have to sit in the West Coast, just need the candidate able to work those hours). The manager sits out of MMK.

Must Have:
  • Experience with IVR, VoIP and Call Center technologies
  • Experience working with Session Border Controllers and Network Monitoring Systems (Netscout, Riverbed, Solarwinds etc)
  • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principle

Nice to have:
  • Genesys call center software.
The Expertise We’re Looking For
  • Experience managing technology environment stability and availability.
  • Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
  • Proven experience working with Session Border Controllers and Network Monitoring Systems (Netscout, Riverbed, Solarwinds etc)
  • Knowledge of basic networking (main protocols, routing, firewalls etc.)
  • Knowledge of load balancing concepts
  • Experience with basic Wireshark packet analysis
  • Experience reviewing application log files and debugging problems
  • Experience with Prometheus, Grafana or other real-time server resource metric technologies
  • Experience managing problem resolution and improvements with vendors
  • Knowledge of voice biometric and call recording technologies
  • Experience with enterprise email or chat applications
  • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
  • Experience with Agile software development methodologies, delivery projects, and implementation.
  • Experience with search and analytics engines (Splunk, ELK…)
  • Experience with Linux/UNIX and Windows operating systems administration
  • Experience with supporting Java and web server applications
  • Experience with cloud-based technologies including SaaS solutions in the cloud (AWS and Azure)
  • Experience with serverless technologies (AWS Lambda, Docker/Kubernetes and similar)
  • Experience with workflow design, data analysis, and requirements identification/specification
  • Experience with CI/CD pipelines and associated technologies
  • Production support experience
  • Proven creative and abstract thinking
  • ID: #43786715
  • State: New Hampshire Merrimack 03054 Merrimack USA
  • City: Merrimack
  • Salary: $50 - $55
  • Job type: Contract
  • Showed: 2022-07-03
  • Deadline: 2022-08-21
  • Category: Et cetera