[2023-2024] College Success Manager (NJ/PA) - KIPP Forward

Position OverviewAs an essential member of the College Success Team, the College Success Manager closely manages a team of four to six College Success Fellows towards ambitious credit accumulation and persistence goals of our students. College Success Fellows are partner organization alumni and recent college graduates who are hired for two year commitments to advise a caseload of approximately 100-120 students through their first two years of college. College Success Fellows are assigned to specific campuses and are expected to spend the majority of their time on campus visiting with their advisees. Current College Success Managers oversee a team of both First and Second Year Fellows who are strategically placed around New Jersey (NJ) and Pennsylvania (PA) to allow for routine traveling to their assigned campuses. This manager will also be responsible for other strategic projects throughout the year. College Success Managers reports directly to the Associate Director of College Success for NJ/PA.Duties and ResponsibilitiesManage a team of 4-6 College Success Fellows through regular one-on-one in-person and/or virtual meetings, team meetings, and live coaching sessions to deliver high impact advisement around critical monthly milestones and meet ambitious goals such as benchmark assessment completion, financial aid completion, scheduling and degree audit analysis, transcript and survey collection, and summer term registration.Travel to visit Fellows on their campuses (at least once per month per Fellow during September –mid-November and late Jan – early May) and in emergency situations when school is in session; utilize technology to communicate virtually when not on-site with them.Assist with developing and delivering the summer training program for Fellows and regular professional development days.Continually assess Persistence Benchmark data to determine persistence threats and create support plans with your Fellows.Progress monitor in a time-sensitive manner towards all goals and backwards plan with Fellows in order to meet goals. Connect Fellows to necessary tools and resources to increase college persistence.Work with our Career Services Team and progress monitor College Success Fellows career specific goals as they execute on our Wayfinders Career Program, which involves helping students, particularly in sophomore year, build career awareness and readiness skills and gain career exposure opportunities. Serve as liaison with the AD of College Success to our NJ/PA partners and clients to ensure strong collaboration and feedback loops on themes or key areas of success or growth to better inform the K-12 space. Communicate regularly with AD of College Success NJ/PA on your team’s progress towards goals and to problem-solve around persistence threats.Identify, create and execute communication strategies with Fellows to increase advisement effectiveness.Assist Fellow in establishing and maintaining partnerships with essential support services on the campuses they serve, including Opportunity Programs, Mental Health Counseling, Work-Study and Career Services, Writing Center, and any tutoring programs available.  Track and review each Fellow’s student and family communication (via our SalesForce data system).Engage in recruitment and selection process for new College Success Fellows every year from February – April.Spend from mid-May through mid-June supporting our partner high schools to ensure seniors are ready to transition into our post-secondary success program, including schools visits and event attendance (both virtual and in-person). Assist with the planning and implementation for team events as necessary.Participate in any college success-related professional development opportunities identified for you by your manager or that you identify and gain approval for, including learning collaboratives, workshops, info sessions, webinars, retreats or institutes (which may require occasional travel).