Application Support Engineer

NAVA Software solutions is looking for a Application Support Engineer Details: Application Support Engineer Location- Edison, NJ/Montvale, NJ Duration- Full Time/ Direct Hire We are looking for passionate and hardworking Application Support Engineer to lead the production support services for this product and to manage client relationships. RESPONSIBILITIES

• Manage a team of offshore engineers, prioritize incidents and requests to ensure service targets and SLAs are met and maintain high support service quality.
• Take ownership of incidents and requests, working directly with the users and/or platform support team to investigate, troubleshoot, debug, and resolve technical issues arising from their service use.
• Provide regular status updates on incidents assigned and coordinate with the members of the global support team
• Build and maintain a thorough understanding of the vendor product, its deployment, and how customers use the software and services.
• Coordinate/escalate with internal teams to ensure practical and efficient incident investigation and resolution. Various teams are - global support team, application support, Rapid Response Team (RRT), QA, Operations and DBA, Business/domain support, Development, Platform team, ID management team, Delivery, Service Management, third-party vendor.
• Participate and contribute in cross-functional war rooms, lead war rooms where needed in issue resolution
• Work within the systems and procedures to ensure the successful delivery of Orion's support across a growing user base, maintaining service integrity.
• Create or review technical assessment and root cause analysis documents
• Contribute to and improve Orion's knowledge systems through authoring and maintaining knowledge collateral, including troubleshooting and how-do-I guides.
• Assist with unexpected events or failures which limit customer(s) use of the product, work to restore services rapidly, and effectively communicate to the customer to maintain their confidence.
• Investigate and diagnose issues arising with the Azure resources used to deliver the service, act, or escalate where necessary.

• Experience with Azure Kubernetes Services (AKS) and related troubleshooting (an Azure/Kubernetes admin - who also knows Operating Systems)
• Understanding of Kubernetes and it's architecture
• Familiarity with microservices architecture and container orchestration with Kubernetes.
• Operating procedures of Kubernetes (kubectl, deployment, services, troubleshooting, Grafana, Prometheus)
• Deep understanding of Microsoft Azure (Management groups, Azure policies, AKS, key vault, Application Insights, Application Gateway)
• Deep knowledge of Microsoft Azure DevOps Tools (Pipelines, Release pipelines, Azure DevOps Boards)
• Logging into Pods and containers
• Understanding of docker images
• CI/CD - DevOps of containers image into Kubernetes
• Understanding of Operating system, Ubuntu
• Understanding of Azure Cloud
• Familiarity with MongoDB and PostgreSQL (nice to have)
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment.
• Strong drive to automate manual operations and to improve them through repeated iteration.
• Good understanding of various Azure cloud services and resources.
• Familiarity with Continuous Integration and Continuous Delivery processes and a solid understanding of the software development life cycle.
• Excellent troubleshooting and problem-solving skills.
• Experience with disaster recovery, and capacity planning.