ATM Specialist

357801BRJob Title:ATM SpecialistTD Description:About TD Bank, America's Most Convenient Bank®TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS .TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .Auto req ID:357801BRDepartment Overview:The ATM Specialist is responsible for providing day-to-day ATM support in resolving customer claims, ATM service issues and balancing of ATM general ledgers. The primary responsibility is resolution of customer claims in accordance with department SLAs and Federal regulations. Additional responsibilities include, but are not limited to the balancing and operability of ATMs to mitigate and prevent future service related issues.Country:United StatesJob Requirements: High school diploma or GED required 3+ years of related experience Demonstrates proficiency in basic accounting concepts Excellent written and verbal communications skills Ability to make decisions independently and accurately with minimal oversight from management Strong ability to multi-task, prioritize workload and successfully balance competing priorities in a fast-paced environment Ability to use/learn current applications related to position Exhibits an understanding of transaction flow between the ATM façade, armored service providers and central vault processingMust be eligible for employment under regulatory standards applicable to the position.

Hours:40Job Description: Performs the daily investigation of customer disputes/inquiries by responding to or resolving ATM Regulation E claims Ensures correctness of customer ATM transactions by reviewing reconcilement exception reports, balancing of ATM general ledgers and processing adjustment entries to correct ATM errors in conjunction with resolution of customer disputes Conducts detailed investigations on-demand and works closely with management to provide required documentation for escalated complaints Completes all customer investigations and email inquiries within establish department SLA/guidelines Assists in the prevention of fraudulent activities while maintaining and protecting privacy and non-public information Participates in action plans to address repetitive ATM service issues with Store staff and external vendors Successfully completes all required online training and follows all departmental procedures resulting in effective compliance for all job-relevant State and Federal regulations including, but not limited to Employee policies, procedures, CRA EEO/AA, as well as all job relevant Risk Management and Corporate standardsInclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Province/State:New JerseyCity:Mount LaurelWork Location:Mt Laurel - 6000 Atrium WayBusiness Line:TD Bank AMCBJob Category - Primary:Call CenterJob Category(s):Call CenterProvince/State (Primary):New JerseyCity (Primary):Mount LaurelJob Family:Retail / Commercial OperationsTime Type:Full TimeEmployment Type:RegularWork Remotely:StatewideFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.