Vacancy expired!
- Bachelor's degree in computer science (or equivalent related field experience)
- Strong understanding of ITIL framework and IT Service Management processes and reporting tools
- General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
- Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
- Strong commitment to data quality
- Excellent interpersonal and communication skills; ability to work independently and as part of a team.
- ITIL® Foundation certification desirable
- Knowledge of ServiceNow CMDB a plus
- Good communication skills and the ability to communicate appropriately at all levels of the organization.
- Broad, enterprise-wide view and understanding of strategy, processes, and capabilities, enabling technologies, and governance.
- Experience working within cross-functional project team to understand business requirements and deliver process artifacts.
- Experience in data analysis using tools such as Excel.
- Communication Skills: 0 to 2 years
- Configuration Management: 0 to 2 years
- Data Analysis: 0 to 2 years
- ServiceNow: 0 to 2 years
- Two years' experience required as a configuration manager.
- Working Knowledge of Service Now or ITSM tool
- Strong understanding of ITIL framework and IT Service Management processes and reporting tools
- General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
- Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
- Strong commitment to data quality
- Excellent interpersonal and communication skills; ability to work independently and as part of a team.
- Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance.
- Analyze the CMDB data to highlight data gaps and errors and take appropriate action.
- Support the CMDB data certification process.
- Manage dashboards and support reporting requests.
- Validate discovery results and troubleshooting as required.
- Manage the day-to-day operational activities of the Configuration Management process.
- Manage configuration management articles in the knowledge management repository.
- Provide guidance and training to the configuration management users in support of the maintenance of the CMDB.
- Support configuration management Process Owner as needed.
- Communicate the importance and value of the process to stakeholders and end users.
- Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals.
- Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements.
- Display understanding of performance metrics and its implications on the company goal and objectives.
- Review data and effectively assess short- and long-term implications and offer recommendations where applicable.
- ID: #50006734
- State: New Jersey Princeton 08540 Princeton USA
- City: Princeton
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-27
- Deadline: 2023-07-25
- Category: Et cetera