Business Analyst (ServiceNow)

A professional services firm in New Jersey is currently seeking a new Business Analyst (ServiceNow) for a promising opportunity with their growing staff. In this role, the Business Analyst (ServiceNow) will be responsible for working with Directors through Managers in the client Delivery Network for Audit group to define and agree requirements, user stories/use cases, acceptance criteria and change management implications for a pipeline of ServiceNow related projects at client.

• Driving requirement gathering, assessment and evaluation while providing business analysis inputs, asking probing questions, driving stakeholder alignment and document requirements in a clear organized manner
• Collection, analysis, evaluation and documentation of the business, data and functional requirements
• Documentation and presentation of Business Solution, including: Business rules; Business processes; Data access and security needs; Issues and risks; etc.
• Developing and presenting artifacts describing the System Requirements including, as appropriate
• Communicating requirements effectively to technical and non-technical stakeholders
• Tracing the requirements during implementation to ensure that the developed system is consistent and in scope with the determined system requirements
• Assisting or directing the testing function in development and evaluation of test cases and test results
• Performing other duties, as needed

• 8+ years of experience focused on Business, Process or Systems Analysis and requirements management
• Bachelor's Degree in Computer Science
• Working knowledge and experience with ServiceNow implementations, including CSM, ITSM, Demand Management, Resource Management, and other ServiceNow experience
• Knowledge of techniques and deliverables for analyzing and documenting requirements related to portals, request forms, and workflows/tasks for ServiceNow implementations, including CSM and ITSM
• Microsoft Office Suite proficient (Excel, Project, Visio, etc.)
• Solid analytical, quantitative, and research skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

• Experience working for a Professional Services firm
• Knowledge of Demand Management, Resource Management and other ServiceNow modules