Business Analyst with a Salesforce Exp

24 May 2024

Vacancy expired!

The Business Analyst, Consumer Engagement works with internal and external groups to successfully implement Salesforce Service Cloud and sunset all legacy solutions. Effectively communicates with all stakeholders (internal and external). Acts as liaison between business users, other vendors and IT counterparts to capture functional requirements.Leads user acceptance testing activities to ensure the solution meets business requirements and new functionality, enhancements do not adversely affect existing functionality.Ability to work effectively in a team environment with onsite, and remote resourcesAbility to engage in all phases of a project to ensure that the Salesforce Service Cloud solution meets all business requirements based on Functional Specifications.Ability to examine issues both strategic and analytically, challenging and proposing alternative solutions where applicable. QualificationsBachelor’s Degree from an accredited institution in Computer Science, Information Systems or related discipline or equivalent work experience.Solid background in consumer engagement operations and technology (specifically Salesforce Service Cloud, Techsee, Genesys, Social Cloud), with strong emphasis in analyzing and troubleshooting setup, configuration, and integration issues.The successful candidate will have the ability to be well organized and handle multiple priorities in a fast paced and team-oriented environment.Excellent interpersonal, problem solving and analytical skills.

Preferred Skills:
  • Experience in a Salesforce Business Analyst function, specifically with hands-on experience with Service Cloud and other consumer engagement technologies.
  • Wilke CRS experience a plus
  • Experience with ITIL processes including SDLC documentation in a regulated environment including change management, system validation, 21 CFR Part 11, IOQ, IQ, PQ, Traceability Matrix, documentation and testing.
  • Data Migration experience a plus
  • Strong communication, troubleshooting, critical thinking and organization skills.
  • Experience in Contact Center, Customer Service and/or Field Service Lightning experience a plus

  • ID: #41491871
  • State: New Jersey Ewingtownship 08618 Ewingtownship USA
  • City: Ewingtownship
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-05-24
  • Deadline: 2022-07-16
  • Category: Customer service