Business Operations Specialist

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine! We are currently seeking a Business Operations Analyst. The ideal candidate will live in New Jersey, New York, or Pennsylvania and be able to work in the Fairfield office 1-3 days a week. WHAT YOU NEED TO KNOW The role has two functions, supporting retail store inventory management and operations, as well as, serving in an operational capacity on large training and event management and as a subject matter expert for enterprise systems. As a direct report to the Manager, Retail Store Operations, the role will ensure Red Cross Store physical product orders are legitimate by evaluating the orders for fraud. The role will also work to ensure physical product costs are in alignment across Red Cross related systems, such as Coupa, Salesforce Commerce Cloud/Demandware, and financial systems; ensure drop ship vendor invoices are reconciled and submitted for payment monthly; and be responsible to ensure orders are received in the system in a timely manner to receive applicable discounts within agreement terms. In addition, the position is responsible for working with Red Cross supply management to ensure all supplier agreements and vendor contracts are up to date. The role will understand all aspects of retail store operations and serve as back up to the inventory manager as needed. In addition, the role will work closely with the learning management and staffing functional positions to manage logistics for in person and virtual trainings and events, including securing contracts, locations, vendors, and group travel. The role works closely with the corporate travel office to ensure contracts are in place and meet compliance standards. It serves as the subject matter expert for all enterprise-wide systems that impact Training Services such as Coupa, Concur, P-card and T-card and administers or supports projects, programs, and/or processes applicable to the department(s). WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Responsibilities: Retail Store Operations :

Evaluates all physical product orders for fraud within the CyberSource system.

Works to ensure that product attributes such as product description, retail pricing, unit of measure and cost of goods sold are consistent across all platforms including eCommerce site, Coupa and finance. Works with the manager, retail store operations and inventory management and senior product manager to resolve inconsistencies. Ensures finance team has the appropriate information.

Reconciles vendor invoices monthly and submits for payment within agreed upon terms.

Ensures vendor contracts and supplier agreements are current; works with enterprise supply management, product management, and the store operations team to update as needed.

Develops, analyses, and distributes daily reports.

Serves as a backup for manager, retail store operations and inventory management when necessary.

Administrative and Operational Management :

Provides high level administrative and operational support to the Human Assets and Policy Administration team, as well as system support and subject matter expertise for enterprise systems such as Concur, Coupa and the P-card/T-Card program to other departments within Training Services. Provides guidance and training; works with management to track users to ensure the need to access systems.

Manages logistics for Training Services large in person and virtual trainings and events including conferences and the annual president's club. Works with corporate travel office to help manage vendor contracts, ensuring compliance and individual and group travel. Secures In-kind mileage when available.

Works with supply management to ensure hotel and training site contracts are processed in accordance with Red Cross guidelines. Works with external vendors to secure food and other logistic needs. Manages NJ office to include tracking inventory, purchasing, catering, equipment maintenance and repair.

Administers projects involving operational issues and compiles results and findings for management review. Participates as a department representative on cross-functional project teams.

Standard Schedule: Monday- Friday Standard business hours. The salary range for this position is $68,472. -$91,296. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree or related experience in project management, logistics, administration, and systems management.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities:

Knowledge of applicable processes and standards required.

Strong understanding of Red Cross systems with the ability to execute on deliverables.

Intermediate computer skills; proficient with MS Office Suite, including Word, Excel, PowerPoint, Visio, and Outlook.

Excellent written and verbal skills.

Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations.

Excellent organizational skills and ability to work with attention to detail.

Strong interpersonal skills and the ability to create and maintain collaborative working relationships within the organization and with external stakeholders.

Travel: Travel to training and meeting sites 30% of the time.

Essential Functions/Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognitionApply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering?Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights