C2C - (9) - IT-Assoc Qlty Analyst (Voice, IVR, Genesys call routing, CTI, Enterprise SQA) - Remote

Description: IT- Assoc Qlty Analyst/26/TEC102 Role name: Omni-Channel Quality Analyst IDEAL BACKGROUND: Healthcare with Genesys Contact center technology. TOP REQUIREMENTS: Extensive testing background contact center applications and other automation testing tools required What experience will set candidates apart from one another? - Automation using CYARA and CYARA Virtual agents. Extensive testing background contact center application. This role will be responsible for development, maintenance and execution of manual / automation scripts for Contact Center applications. Quality engineer will be responsible for all phases of functional and automation testing. This person should be able to manage multiple testing requirements simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation. Primary Responsibilities: Effectively plan, define test Strategy/Test Cases, provide QA estimates, and provide test management and Test Reporting throughout the Testing cycle Create test cases, perform manual/automated testing and log detailed defects in Rally Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans Work closely with product owners and scrum masters to determine acceptance criteria for testing Should be able to understand the technical details of the product and assist development team in trouble shooting issues Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal Experience in developing Manual and automation test strategies with CYARA Design and develop scalable, flexible, and cross-platform automation test frameworks. Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools and close collaboration with development and business Required Qualifications: Proven track record with a minimum of 5+ years software/computer engineering experience Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing) 3+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices. 3+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams. Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Experience using Agile Central Excellent communication and presentation skills. Preferred Qualifications: A Bachelor of Science Degree in Computer Science, Engineering. Experience with SaaS products, Agile/Scrum, Devops Excellent problem solving and analytical thinking abilities. Experience with relational databases such as Oracle and MS SQL Serer Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access) Previous experience with working across onsite and remote/offshore team members What are the work hours? 8am-5pm Monday through Friday Where is the work to be performed? Candidate must be able to report to one of the Client facility; Plymouth, MN Hartford, CT Basking Ridge, NJ Telecommuting allowed at this time due to COVID. What type of interview process is preferred? Initial interview will be a 30 minute audio call may be followed by another round or two with other team members.