Clinical Technology Consultant (Remote)

Purpose:

The Clinical Technology Consultant is responsible for providing clinical support and device training throughout the consumer-driven trial process. This is a clinical position that requires working directly with the adult population with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive experience. The role entails applying clinical expertise to facilitate decision-making in AAC implementation. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as the voice for our consumers for improvement and change within the Lingraphica organization. Essential Duties & Responsibilities:Provide remote training to adults with complex communication needs and their primary support persons. Perform initial consultations to determine course of AAC device trial Assist clients in customizing their Lingraphica device, based on their communication needs and preferences. Prepare clients for an AAC evaluation Provide training to SLPs specific to completing evaluations after a client is trained on Lingraphica speech generating devices (SGDs) Attend virtual assessments and provide support to evaluating SLPs. Foster relationships with consumers (clients, support persons, SLPs) Collaborate with cross functional teams within marketing, sales, funding, and technical support.  Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.  Ensure documentation of all customer interactions within the company CRM Participate in Consumer Business Team sales enablement projects and Marketing Department collaborations. Be a visible and active member of the Lingraphica team within organizations that participate in the larger communication challenged community Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes Serve as the customer voice Act as a liaison between consumers and the marketing, benefits, customization, and operations teams. Exhibit at tradeshows and conferences, as needed Assist with collaborations, initiatives, and activities as needed across the business. Other duties as assigned