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- Collaborate with product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
- Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
- Assist in gathering requirements and assessing content authoring needs of a given project
- Update content logs, copy documents and other documentation systems
- Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
- Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
- Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
- Collaborate and partner with other content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers
- Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
- Participate as an observer in user interviews and usability
- Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
- Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Prior experience authoring content for an enterprise website
- Three or more years of CMS content authoring experience preferably within the financial industry
- Bachelor’s degree in English, Journalism, Communications, Marketing or related field
- 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional
- Strong interactive writing/editing skills (work samples required)
- Experience collaborating with large teams using outstanding communication skills
- Experience successfully executing and balancing multiple projects and tasks
- Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
- Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
- Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
- Ability to problem-solve and work independently when necessary
- Expert in Microsoft Office
- 1 year of experience in financial services, preferably online banking, wealth management and investments
- Experience working with UX, product and SEO teams
- ID: #23463474
- State: New Jersey Ridgefieldpark 07660 Ridgefieldpark USA
- City: Ridgefieldpark
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-25
- Deadline: 2022-01-22
- Category: Et cetera