Customer Care Specialist

Now hiring! Customer Care SpecialistFlorham Park (Remote)Where the chemistry happensBASF Forward AM is looking for an ambitious and motivated Customer Care Specialist to join our local North Americans team serving the Americas.We look for individuals who are genuinely curious, goal orientated and keen to support our team and potential customers to solve their pain points. As a Customer Care Specialist you will be in a critical role that ensures we meet our revenue goals through sustainable order management. The ideal candidate is customer centric, reliable, and motivated to win.As a Customer Care Specialist, you create chemistry by

Leading customer interactions such as, order acceptance, returns, logistic discrepancy, and other product quality issues complaints.

Liaison with product regulatory documentation, SDS, CoA, etc.

Managing order to cash process for direct customers, including pricing, cost of sales, accurate invoicing, managing returns, and customer credits.

Overseeing sales orders for export channel, including freight forwarders and pick and delivery carriers, also learning the customs requirements into the different countries

Contributing to optimization of process, increasing accuracy, reducing lead times in sales order processing, minimizing inefficiencies/manual processes, etc.

Being the key contributor in upcoming SAP consolidation project.

Your formula to success

10 years + Customer Care experience

Experience in SAP

Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines

Positive attitude and great team player with continuous improvement mindset

Spanish and/or Portuguese speaking a plus

Comfortable working remotely

Create your own chemistry with you@BASFAt BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.Just some of the many benefits we offer include:

Flexible work arrangements whenever possible

Highly competitive retirement savings plan with company match and investment options

Well-being programs that include comprehensive mental health support for you and your household family members

Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

Back-up child and elder care with discount programs for families of all ages and stages

Mentoring and career development opportunities that allow you to share, learn, and thrive

Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

Employee crisis support for when the unexpected happens

Access to our BASF wine cellar, employee discounts, and much more!

About usAs one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.Belong to Something Bigger. #belongatBASFPrivacy statementBASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.Pay transparencyBASF is committed to pay transparency practices. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.Equal employment opportunitiesWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.Applicants must be currently authorized to work in the United States on a full-time basis.