Vacancy expired!
- Need 17+ years of experience in a Customer Experience leadership role with experience of sales background preferably in Pharma & biotechnology
- Background of Pharma, Lifesciences, Biotechnology is mandatory
- 10+ years in a client-facing digitally-driven role, leading digital innovation strategies
- Proven track record of building, scaling and managing a high-impact customer experience function
- Familiarity with the digital, artificial intelligence, data sciences, big data & fostering innovation frameworks, methods etc
- History of identifying problems or opportunities and taking the lead in solving them
- Skilled at presenting complex and abstract ideas clearly, and with confidence
- Strong leadership skills with the ability to motivate people and teams and drive accountability
- Define the strategic direction and execute high-impact initiatives to improve customer experience across all touch points
- Represent our brand voice, ensuring consistency in every interaction across all of our customer touch points
- Demonstrated initiative, creativity, strategic capabilities, and ability to work effectively in complex, rapidly changing environments
- Ensure a delightful end to end customer experience that fosters lasting brand loyalty.
- Build out a Customer Experience roadmap informed by customer insights and aligned with business goals.
- Evolve and scale business processes, policies, tools, and team to support future business strategy and growth.
- Design data-driven reporting approaches to share across teams that includes quantitative and qualitative insights and recommendations to optimize our customer experience
- Excellent organization skills and a high attention to detail
- Clear and effective communication skills, both written and verbal
- Coaching, mentoring and motivational skills
- Excellent listening skills and emotional intelligence
- ID: #23788713
- State: New Jersey Jerseycity 07097 Jerseycity USA
- City: Jerseycity
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-12-03
- Deadline: 2022-01-18
- Category: Et cetera