Customer Relation Specialist

TEKsystems is currently supporting a client in NJ for a Customer Relation Specialist. This role will be supporting customer sales orders and reporting to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply.Description:

Respond to incoming calls and emails from customers in a timely and courteous manner.

Assist with identifying customer needs and forwarding resolution opportunities to appropriate team members.

Collaborate with other departments to ensure purchase order fulfillment.

Develop and maintain positive relationships with partners by providing exceptional customer service.

Process orders and appointments accurately and in a timely manner to ensure on time and in full delivery.

Ensure all information is entered accurately in the company database.

Maintain accurate and up-to-date records of customer interactions in supplemental files and our customer relationship management tool.

Continuously learn and stay up to date on our customer products, facility standards, and policies / procedures

Assist team members with client inquiries and requests.

Work with management on assigned ad-hoc projects, research, and tasks.

Qualifications:

Customer Support exp.

Technical knowledge highly preferred

Order processing

ERP experience

Additional Details:

Schedule: Monday-Friday

Shift: 8am-5pm

Fully on-site

Full benefits and 401K immediately upon starting

Ability to learn and grow with a dynamic team

Pay and BenefitsThe pay range for this position is $21.00 - $21.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Swedesboro,NJ.Application DeadlineThis position will be accepting applications until Dec 6, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.